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eLearning Development
Deliverable: Interactive training course intended for new Customer Care Specialists at a health insurance organization.
The main learning objectives included: helping learners to empathetically and professionally respond to frustrated members, applying de-escalation strategies, and documenting and escalating issues according to protocol.
Adult Learning Theory
Deliverable: Peer-reviewed, published journal article addressing the use of multimedia and instructional design principles in computer-based instruction for an introductory whitewater rafting course.
Project Management
Deliverable: Sample proposal designed for attendance at an enterprise project management software conference.
Change Management
Deliverable: Peer-reviewed, published journal article for a client who wanted to improve employee retention and increase engagement.
LMS Migration
Deliverable: Pilot proposal and needs analysis designed for a campus-wide LMS migration at the University of North Carolina at Wilmington.